Representative, Customer Experience (Bilingual English, Spanish)
Molina Healthcare Lincoln, Nebraska; Scottsdale, Arizona; Michigan; Vancouver, Washington; Florida; Lexington-Fayette, Kentucky; Fort Worth, Texas; Akron, Ohio; Yonkers, New York; Austin, Texas; Tucson, Arizona; Iowa; New York; Phoenix, Arizona; Houston, Texas; Everett, Washington; Roswell, New Mexico; Provo, Utah; Davenport, Iowa; Las Cruces, New Mexico; Salt Lake City, Utah; Nampa, Idaho; Bellevue, Washington; Miami, Florida; Des Moines, Iowa; Wisconsin; Milwaukee, Wisconsin; Savannah, Georgia; Racine, Wisconsin; Cleveland, Ohio; Chandler, Arizona; Owensboro, Kentucky; Mesa, Arizona; Omaha, Nebraska; New Mexico; Meridian, Idaho; Utah; Grand Rapids, Michigan; Sterling Heights, Michigan; Idaho Falls, Idaho; Washington; Idaho; Texas; Sioux City, Iowa; Louisville, Kentucky; St. Petersburg, Florida; Detroit, Michigan; Spokane, Washington; Macon, Georgia; Dayton, Ohio; Tampa, Florida; Cincinnati, Ohio; Rio Rancho, New Mexico; San Antonio, Texas; Warren, Michigan; Santa Fe, New Mexico; Nebraska; Albany, New York; Grand Island, Nebraska; Atlanta, Georgia; Ohio; Georgia; Albuquerque, New Mexico; Green Bay, Wisconsin; Covington, Kentucky; Rochester, New York; Kenosha, Wisconsin; Syracuse, New York; Madison, Wisconsin; Augusta, Georgia; Kearney, Nebraska; Caldwell, Idaho; West Valley City, Utah; Dallas, Texas; Iowa City, Iowa; Columbus, Ohio; Jacksonville, Florida; Buffalo, New York; Orlando, Florida; Kentucky; Layton, Utah; Boise, Idaho; Orem, Utah; Cedar Rapids, Iowa; Ann Arbor, Michigan; Bowling Green, Kentucky; Tacoma, Washington Job ID 2032392JOB DESCRIPTION
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
• Conduct varies surveys related to health assessments and member/provider satisfaction.
• Accurately document pertinent details related to Member or Provider inquiries.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate’s Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
- 1-3 years
- Preferred Systems Training:
- Microsoft Office
- Genesys
- Salesforce
- Pega
- QNXT
- CRM
- Verint
- Kronos
- Microsoft Teams
- Video Conferencing
- CVS Caremark
- Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 06/25/2025ABOUT OUR LOCATION
View Map- Representative, Customer Experience (Bilingual English, Spanish) Lincoln Nebraska, Scottsdale Arizona, Michigan, Vancouver Washington, Florida, Lexington-Fayette Kentucky, Fort Worth Texas, Akron Ohio, Yonkers New York, Austin Texas, Tucson Arizona, Iowa, New York, Phoenix Arizona, Houston Texas, Everett Washington, Roswell New Mexico, Provo Utah, Davenport Iowa, Las Cruces New Mexico, Salt Lake City Utah, Nampa Idaho, Bellevue Washington, Miami Florida, Des Moines Iowa, Wisconsin, Milwaukee Wisconsin, Savannah Georgia, Racine Wisconsin, Cleveland Ohio, Chandler Arizona, Owensboro Kentucky, Mesa Arizona, Omaha Nebraska, New Mexico, Meridian Idaho, Utah, Grand Rapids Michigan, Sterling Heights Michigan, Idaho Falls Idaho, Washington, Idaho, Texas, Sioux City Iowa, Louisville Kentucky, St. Petersburg Florida, Detroit Michigan, Spokane Washington, Macon Georgia, Dayton Ohio, Tampa Florida, Cincinnati Ohio, Rio Rancho New Mexico, San Antonio Texas, Warren Michigan, Santa Fe New Mexico, Nebraska, Albany New York, Grand Island Nebraska, Atlanta Georgia, Ohio, Georgia, Albuquerque New Mexico, Green Bay Wisconsin, Covington Kentucky, Rochester New York, Kenosha Wisconsin, Syracuse New York, Madison Wisconsin, Augusta Georgia, Kearney Nebraska, Caldwell Idaho, West Valley City Utah, Dallas Texas, Iowa City Iowa, Columbus Ohio, Jacksonville Florida, Buffalo New York, Orlando Florida, Kentucky, Layton Utah, Boise Idaho, Orem Utah, Cedar Rapids Iowa, Ann Arbor Michigan, Bowling Green Kentucky, Tacoma Washington 06/25/2025
- Specialist, Appeals & Grievances Texas City Texas, Jefferson Texas, Tyler Texas, Nebraska, Kentucky, Washington, San Antonio Texas, Michigan, Georgia, Idaho, Arizona, Iowa, Utah, Austin Texas, Wisconsin, New Mexico, Florida, New York, Ohio, Texas, Dallas Texas, Fort Worth Texas, Houston Texas 06/09/2025
- Care Manager: New Mexico Deming New Mexico, Las Cruces New Mexico, Roswell New Mexico, Santa Fe New Mexico, Rio Rancho New Mexico, Albuquerque New Mexico 05/28/2025
- Care Review Clinician, Inpatient Review (RN) California Los Angeles California, San Jose California, Sacramento California, San Francisco California, San Diego California 05/05/2025
No recently viewed jobs.
View All JobsNo saved jobs.
View All Jobs