ATTENTION JOB SEEKERS AND MOLINA APPLICANTS: FRAUD ALERT
Be aware that third parties posing as Molina Healthcare may be soliciting money from job seekers and extending offers to candidates who have not interviewed. Molina does not engage in these type of practices. If you have received an offer and have not been engaging with Molina Healthcare in an interview process, reach out to erc@molinahealthcare.com to validate the legitimacy of your offer. Please note that Molina has reported this activity to the appropriate law enforcement agencies for further investigation. If you feel you’ve been victimized, please report it to local law enforcement.
Director, Clinical Operations
Molina Healthcare Georgia; Des Moines, Iowa; Cedar Rapids, Iowa; Racine, Wisconsin; Houston, Texas; Albany, New York; Bellevue, Washington; Fort Worth, Texas; Salt Lake City, Utah; Chandler, Arizona; Vancouver, Washington; Boise, Idaho; Nampa, Idaho; Milwaukee, Wisconsin; Spokane, Washington; Mesa, Arizona; Kenosha, Wisconsin; Columbus, Georgia; Phoenix, Arizona; Las Cruces, New Mexico; Grand Rapids, Michigan; Sterling Heights, Michigan; Atlanta, Georgia; Macon, Georgia; Sioux City, Iowa; Davenport, Iowa; Jacksonville, Florida; Layton, Utah; Louisville, Kentucky; Cincinnati, Ohio; Lincoln, Nebraska; St. Petersburg, Florida; Savannah, Georgia; Bowling Green, Kentucky; Everett, Washington; Florida; Iowa; Kentucky; San Antonio, Texas; Kearney, Nebraska; Madison, Wisconsin; Rochester, New York; Detroit, Michigan; Dallas, Texas; Meridian, Idaho; Idaho Falls, Idaho; Grand Island, Nebraska; Covington, Kentucky; Tacoma, Washington; Omaha, Nebraska; Ann Arbor, Michigan; Iowa City, Iowa; Provo, Utah; Bellevue, Nebraska; Washington; Tampa, Florida; Michigan; Wisconsin; Orlando, Florida; Cleveland, Ohio; Lexington-Fayette, Kentucky; Augusta, Georgia; Yonkers, New York; West Valley City, Utah; Dayton, Ohio; Austin, Texas; Caldwell, Idaho; Owensboro, Kentucky; Rio Rancho, New Mexico; Texas; New York; Orem, Utah; Tucson, Arizona; New Mexico; Ohio; Columbus, Ohio; Albuquerque, New Mexico; Roswell, New Mexico; Buffalo, New York; Miami, Florida; Warren, Michigan; Green Bay, Wisconsin; Akron, Ohio; Scottsdale, Arizona; Nebraska; Utah; Idaho; Santa Fe, New Mexico; Syracuse, New York Job ID 2033698Job Summary
The Director, Clinical Operations is responsible for the clinical operations within the Clinical Contact Center team.
Job Duties
• Directs all Clinical Contact Center operations
• Implements direction and performance standards for multiple lines of business to assure that service targets are achieved.
• Manages and evaluates the performance of various clinical management activities.
• Aligns with Senior Leadership, to ensure operational goals and objectives for outsourced operations are understood and met.
• Ensures services provided to members are compliant with contractual expectations and specific regulatory requirements.
• Proficient in discussion and execution of procedures, protocols, benefits, and services, assists with training of new employees as needed, shows flexibility in meeting changing performance objectives consistent with department objectives.
• Develops standardized methods of improving production, quality, and efficiency
• Ensures partners receive support for operational issues.
• Produces solutions to a problem or issues Calculates risks f and takes decisive actions where necessary. Ensures that guidance or action is in keeping with policy and procedure.
• Schedules and reviews project tasks to ensure high quality product is delivered on time and within the budget.
• Engaged in clinical training activities and outcomes.
• Determines clinical and quality measures for success.
• Designs standardized protocols, develops policy, and ensures timely implementation with corporate and health plan input.
• Ensures monthly auditing is occurring with appropriate follow-up.
• Utilizes excellent verbal and written communication skills
• Utilizes advanced teambuilding and conflict resolution skills
• Performs other duties as required
Job QualificationsREQUIRED EDUCATION:
Completion of an accredited Registered Nurse (RN) Program or Bachelor's Degree in Nursing
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
• Minimum 7 years’ experience in a healthcare environment with directly transferable skills highly preferred.
• Minimum 7 years’ experience performing supervisory/management work including Clinical Operations.
• Experience with Contact Center operations.
• Experience managing professional staff in a clinical Contact Center.
• Experience managing process improvement activities.
REQUIRED LICENSE, CERTIFICATION, ASSOCIATION:
Active, unrestricted State Registered Nursing (RN) license in good standing
PREFERRED EXPERIENCE:
- 9 years’ experience in a healthcare environment with directly transferable skills highly preferred
- 9 years’ experience performing supervisory/management work including Clinical Operations.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type Full Time Posting Date 09/23/2025Job Alerts
Sign up to receive automatic notices when jobs that match your interests are posted.
OPEN FORM