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Manager, Appeals & Grievances (Medicaid/Marketplace experience)
Molina Healthcare South Charleston, Ohio; Dayton, Ohio; Cleveland, Ohio; Spokane, Washington; Bellevue, Washington; Bellevue, Nebraska; Lincoln, Nebraska; Wisconsin; Grand Rapids, Michigan; Sterling Heights, Michigan; Bowling Green, Kentucky; Miami, Florida; Milwaukee, Wisconsin; Albany, New York; Owensboro, Kentucky; Savannah, Georgia; Texas; Warren, Michigan; Chandler, Arizona; Ann Arbor, Michigan; Iowa City, Iowa; Layton, Utah; San Antonio, Texas; Cedar Rapids, Iowa; Yonkers, New York; Boise, Idaho; West Valley City, Utah; Utah; New York; Nebraska; Macon, Georgia; Des Moines, Iowa; Dallas, Texas; Meridian, Idaho; Kenosha, Wisconsin; Mesa, Arizona; Fort Worth, Texas; Racine, Wisconsin; Orem, Utah; Columbus, Ohio; Roswell, New Mexico; Scottsdale, Arizona; Houston, Texas; Caldwell, Idaho; Sioux City, Iowa; Orlando, Florida; Syracuse, New York; Buffalo, New York; Tampa, Florida; Jacksonville, Florida; Columbus, Georgia; Tucson, Arizona; Kearney, Nebraska; Everett, Washington; Nampa, Idaho; Kentucky; Georgia; Ohio; Idaho Falls, Idaho; Provo, Utah; Washington; Cincinnati, Ohio; Tacoma, Washington; Green Bay, Wisconsin; Davenport, Iowa; Albuquerque, New Mexico; Vancouver, Washington; New Mexico; Madison, Wisconsin; Louisville, Kentucky; Rio Rancho, New Mexico; Omaha, Nebraska; Augusta, Georgia; Atlanta, Georgia; Austin, Texas; Covington, Kentucky; Idaho; Florida; Iowa; Michigan; Salt Lake City, Utah; Lexington-Fayette, Kentucky; Akron, Ohio; Phoenix, Arizona; Santa Fe, New Mexico; Rochester, New York; Grand Island, Nebraska; Las Cruces, New Mexico; St. Petersburg, Florida; Detroit, Michigan Job ID 2033901JOB DESCRIPTION
Job Summary
Responsible for leading, organizing and directing the activities of the Grievance and Appeals Unit that is responsible for reviewing and resolving member and provider complaints and communicating resolution to members or authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid
KNOWLEDGE/SKILLS/ABILITIES
- Manages staff responsible for the submission/resolution of member and provider inquiries, appeals and grievances for the Plan. Ensures resolutions are compliant.
- Proactively assesses and audits business processes to determine those most effective and efficient at resolving member and provider problems.
- Serves as primary interface with stakeholders and business partners and ensures standard processes are implemented.
- Oversees preparation of narratives, graphs, flowcharts, etc. to be used for committee presentations, audits and internal/external reports; oversees necessary correspondence in accordance with regulatory requirements.
- Maintains call tracking system of correspondence and outcomes for provider and member appeals/grievances; oversees monitoring of each member submission/resolution to ensure all internal and regulatory timelines are met.
JOB QUALIFICATIONS
REQUIRED EDUCATION:
Bachelor's degree or equivalent experience
REQUIRED EXPERIENCE:
- Min. 6 years’ experience in healthcare claims review and/or member dispute resolution.
- 2 years leadership experience
- Experience reviewing all types of medical claims (e.g. HCFA 1500, Outpatient/Inpatient UB92, Universal Claims, Stop Loss, Surgery, Anesthesia, high dollar complicated claims, COB and DRG/RCC pricing).
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $141,371 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type Full Time Posting Date 10/09/2025Job Alerts
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