ATTENTION JOB SEEKERS AND MOLINA APPLICANTS: FRAUD ALERT
Be aware that third parties posing as Molina Healthcare may be soliciting money from job seekers and extending offers to candidates who have not interviewed. Molina does not engage in these type of practices. If you have received an offer and have not been engaging with Molina Healthcare in an interview process, reach out to erc@molinahealthcare.com to validate the legitimacy of your offer. Please note that Molina has reported this activity to the appropriate law enforcement agencies for further investigation. If you feel you’ve been victimized, please report it to local law enforcement.
Supervisor, Member Services
Molina Healthcare Scottsdale, Arizona; Sterling Heights, Michigan; Meridian, Idaho; Tampa, Florida; Des Moines, Iowa; St. Petersburg, Florida; Albuquerque, New Mexico; Nebraska; West Valley City, Utah; Idaho Falls, Idaho; Houston, Texas; Yonkers, New York; Roswell, New Mexico; Cedar Rapids, Iowa; Omaha, Nebraska; Santa Fe, New Mexico; Florida; Bellevue, Nebraska; Lincoln, Nebraska; Mesa, Arizona; Louisville, Kentucky; Columbus, Ohio; Augusta, Georgia; Tacoma, Washington; Green Bay, Wisconsin; Racine, Wisconsin; Jacksonville, Florida; New York; Utah; Texas; Wisconsin; Austin, Texas; Boise, Idaho; Salt Lake City, Utah; Provo, Utah; Warren, Michigan; Dayton, Ohio; Akron, Ohio; New Mexico; Owensboro, Kentucky; Lexington-Fayette, Kentucky; Dallas, Texas; Cincinnati, Ohio; Grand Island, Nebraska; Fort Worth, Texas; Kearney, Nebraska; Layton, Utah; Michigan; Ohio; Macon, Georgia; Spokane, Washington; Miami, Florida; Davenport, Iowa; Ann Arbor, Michigan; Phoenix, Arizona; Orem, Utah; Las Cruces, New Mexico; Albany, New York; Everett, Washington; Bellevue, Washington; Orlando, Florida; Milwaukee, Wisconsin; Kenosha, Wisconsin; Syracuse, New York; Madison, Wisconsin; Idaho; Kentucky; Georgia; Savannah, Georgia; Vancouver, Washington; Chandler, Arizona; Rio Rancho, New Mexico; Columbus, Georgia; Tucson, Arizona; Rochester, New York; Atlanta, Georgia; Detroit, Michigan; Covington, Kentucky; Iowa City, Iowa; Bowling Green, Kentucky; San Antonio, Texas; Cleveland, Ohio; Grand Rapids, Michigan; Buffalo, New York; Washington; Iowa; Caldwell, Idaho; Sioux City, Iowa; Nampa, Idaho Job ID 2032308JOB DESCRIPTION
Job Summary
- Provides customer support and stellar service to meet the needs of our Molina members and providers.
- Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
- Provides product and service information and identifies opportunities to improve our member and provider experiences.
KNOWLEDGE/SKILLS/ABILITIES
- Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
- Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
- Ensures compliance with Contractual and Regulatory requirements.
- Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
- Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
- Achieves individual performance goals as it relates to call center objectives.
- Demonstrates personal responsibility and accountability and leads by example through individual performance.
- Support projects and special initiatives as appropriate.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
- 3-5 years’ experience in a call center environment
- 1-2 years supervisory experience
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $96,558 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type Full Time Posting Date 08/05/2025Job Alerts
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