Specialist, Member Engagement

Job Description
Job Summary
Responsible for continuous quality improvements regarding member engagement and member retention, focusing on Molina's extra member benefits.  Represents Member issues in areas involving member impact and engagement including: Member Problem Identification, Research and Resolution. 

Knowledge/Skills/Abilities
• Fosters member awareness and access of extra benefits 
• Advises/refers member issues as appropriate for investigation and resolution. 
• Conducts focus groups in service delivery area as needed to ensure member needs are being addressed. 
• Educates members on covered services available to them, including preventive services and member extra benefits

Suggests changes to member extra benefits 

Routinely participates and / or lead presentations to members and Molina staff 
• Tracks and reports on benefit utilization and other key performance indicators.

Job Qualifications

Required Education
High School diploma. 
Required Experience
2 years experience in customer service, consumer advocacy, and/or health care systems. Experience conducting intake, interviews, and/or research of consumer or provider issues. Basic understanding of managed healthcare systems and mental health issues. 
Required License, Certification, Association
Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation. 
Preferred Education
Associate's or Bachelor's Degree in Social Work, Human Services or related field. 

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. 

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $14.9 - $29.06 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.