Director, Appeals & Grievances (Remote - Eastern Time Zone preferred)
Molina Healthcare Ohio; New York; South Carolina; Mississippi; Meridian, Idaho; Sterling Heights, Michigan; Detroit, Michigan; Grand Island, Nebraska; Omaha, Nebraska; Las Cruces, New Mexico; New Mexico; Layton, Utah; Spokane, Washington; Madison, Wisconsin; Tucson, Arizona; Lincoln, Nebraska; Yonkers, New York; Austin, Texas; Houston, Texas; San Antonio, Texas; Salt Lake City, Utah; Provo, Utah; Utah; West Valley City, Utah; Bellevue, Washington; Vancouver, Washington; Racine, Wisconsin; Mesa, Arizona; Florida; Tampa, Florida; Sioux City, Iowa; Caldwell, Idaho; Idaho Falls, Idaho; Lexington-Fayette, Kentucky; Grand Rapids, Michigan; Nebraska; Bellevue, Nebraska; Rio Rancho, New Mexico; Albuquerque, New Mexico; Rochester, New York; Fort Worth, Texas; Texas; Everett, Washington; Washington; Orlando, Florida; Georgia; Macon, Georgia; Cedar Rapids, Iowa; Iowa City, Iowa; Boise, Idaho; Bowling Green, Kentucky; Owensboro, Kentucky; Ann Arbor, Michigan; Akron, Ohio; Columbus, Ohio; Orem, Utah; Kenosha, Wisconsin; Atlanta, Georgia; Roswell, New Mexico; Syracuse, New York; Cincinnati, Ohio; Scottsdale, Arizona; Jacksonville, Florida; St. Petersburg, Florida; Miami, Florida; Columbus, Georgia; Des Moines, Iowa; Idaho; Dayton, Ohio; Tacoma, Washington; Wisconsin; Davenport, Iowa; Iowa; Kentucky; Warren, Michigan; Michigan; Kearney, Nebraska; Albany, New York; Dallas, Texas; Milwaukee, Wisconsin; Augusta, Georgia; Savannah, Georgia; Nampa, Idaho; Covington, Kentucky; Louisville, Kentucky; Santa Fe, New Mexico; Buffalo, New York; Cleveland, Ohio; Green Bay, Wisconsin; Phoenix, Arizona; Chandler, Arizona Job ID 2031035Job Description
Job Summary
Responsible for leading, organizing and directing the activities of the Grievance and Appeals Unit that is responsible for reviewing and resolving member and provider complaints and communicating resolutions to members and providers in accordance with the standards and requirements established by the Centers for Medicare and Medicaid.
Knowledge/Skills/Abilities
• Leads, organizes, and directs the activities of the Appeals & Grievances unit that is responsible for developing and delivering monthly and quarterly regulatory reports as well as analyzing and organizing data into meaningful reports for leadership decision making.
• Provides direct oversight and monitoring of the teams responsible for triaging member complaints, appeals and provider disputes in accordance with state regulations, federal requirements and Centers for Medicare and Medicaid standards.
• Oversees the regional quality audit and quality assurance program to ensure adherence with Medicaid and Medicare standards and requirements related to member complaints, appeals and provider disputes processing.
• Directs the assessing and auditing of business processes to determine those most effective and efficient at resolving member and provider problems while ensuring resolutions are complaint with timeframe and regulatory requirements.
• Establishes member and provider grievance/dispute and appeals policies/procedures and updates annually or as directed by the Centers for Medicare and Medicaid Services.
• Reviews and analyzes collective grievance and appeals data along with audit results on unit's performance; analyzes and interprets trends and prepares reports that identify root causes of member dissatisfaction; recommends and implements process improvements to achieve member/provider satisfaction or operational effectiveness/efficiencies.
• Serves as the primary interface with stakeholders and business partners. Collaborates with Compliance Officers and Government Contracts to oversee timely submission of state required reporting.
• Primary supports Ohio, New York, Mississippi and South Carolina
Job Qualifications
Required Education
Associate's Degree or 4 years of Medicare grievance and appeals experience.
Required Experience
• 7 years experience in healthcare claims review and/or member appeals and grievance processing/resolution, including 2 years in a manager role.
• Experience reviewing all types of medical claims (e.g. HCFA 1500, Outpatient/Inpatient UB92, Universal Claims, Stop Loss, Surgery, Anesthesia, high dollar complicated claims, COB and DRG/RCC pricing).
2 years supervisory/management experience with appeals/grievance processing within a managed care setting.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $97,299 - $227,679 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 04/01/2025ABOUT OUR LOCATION
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