Supervisor, Member Services (Remote)
Molina Healthcare Michigan; Albany, New York; West Valley City, Utah; Savannah, Georgia; Green Bay, Wisconsin; Akron, Ohio; Albuquerque, New Mexico; Yonkers, New York; Grand Island, Nebraska; Meridian, Idaho; Grand Rapids, Michigan; Buffalo, New York; Fort Worth, Texas; New York; Washington; Omaha, Nebraska; Jacksonville, Florida; Bowling Green, Kentucky; San Antonio, Texas; Phoenix, Arizona; Orem, Utah; Santa Fe, New Mexico; Macon, Georgia; Milwaukee, Wisconsin; Dallas, Texas; Madison, Wisconsin; Tampa, Florida; Kenosha, Wisconsin; Spokane, Washington; Sioux City, Iowa; Ann Arbor, Michigan; Iowa City, Iowa; Kearney, Nebraska; Detroit, Michigan; Cincinnati, Ohio; Columbus, Ohio; Wisconsin; Georgia; Everett, Washington; Austin, Texas; Boise, Idaho; Miami, Florida; Lexington-Fayette, Kentucky; Warren, Michigan; Chandler, Arizona; Mesa, Arizona; Idaho; Bellevue, Nebraska; Racine, Wisconsin; Roswell, New Mexico; Syracuse, New York; Louisville, Kentucky; Des Moines, Iowa; Columbus, Georgia; Kentucky; Iowa; Utah; Nebraska; Florida; Caldwell, Idaho; Owensboro, Kentucky; Nampa, Idaho; Dayton, Ohio; Cleveland, Ohio; Scottsdale, Arizona; Salt Lake City, Utah; Las Cruces, New Mexico; Rio Rancho, New Mexico; New Mexico; Texas; Houston, Texas; Lincoln, Nebraska; Davenport, Iowa; Tucson, Arizona; Rochester, New York; Atlanta, Georgia; Layton, Utah; Vancouver, Washington; Sterling Heights, Michigan; Ohio; Bellevue, Washington; Covington, Kentucky; Tacoma, Washington; St. Petersburg, Florida; Cedar Rapids, Iowa; Augusta, Georgia; Orlando, Florida; Idaho Falls, Idaho; Provo, Utah Job ID 2032285JOB DESCRIPTION
Job Summary
- Provides customer support and stellar service to meet the needs of our Molina members and providers.
- Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
- Provides product and service information and identifies opportunities to improve our member and provider experiences.
KNOWLEDGE/SKILLS/ABILITIES
- Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
- Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
- Ensures compliance with Contractual and Regulatory requirements.
- Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
- Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public.
- Achieves individual performance goals as it relates to call center objectives.
- Demonstrates personal responsibility and accountability and leads by example through individual performance.
- Support projects and special initiatives as appropriate.
JOB QUALIFICATIONS
Required Education
Associate degree or equivalent combination of education and experience
Required Experience
- 3-5 years’ experience in a call center environment
- 1-2 years supervisory experience
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
5-7 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $77,969 - $96,558 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 06/12/2025ABOUT OUR LOCATION
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