ATTENTION JOB SEEKERS AND MOLINA APPLICANTS: FRAUD ALERT
Be aware that third parties posing as Molina Healthcare may be soliciting money from job seekers and extending offers to candidates who have not interviewed. Molina does not engage in these type of practices. If you have received an offer and have not been engaging with Molina Healthcare in an interview process, reach out to erc@molinahealthcare.com to validate the legitimacy of your offer. Please note that Molina has reported this activity to the appropriate law enforcement agencies for further investigation. If you feel you’ve been victimized, please report it to local law enforcement.
Lead, Customer Experience
Molina Healthcare Mesa, Arizona; Texas; Columbus, Ohio; Roswell, New Mexico; Kearney, Nebraska; Rochester, New York; New Mexico; Buffalo, New York; Salt Lake City, Utah; Caldwell, Idaho; Provo, Utah; Sioux City, Iowa; Spokane, Washington; Everett, Washington; Racine, Wisconsin; Kenosha, Wisconsin; Kentucky; Bellevue, Washington; Detroit, Michigan; Green Bay, Wisconsin; Austin, Texas; New York; Fort Worth, Texas; Tucson, Arizona; Cedar Rapids, Iowa; Madison, Wisconsin; Las Cruces, New Mexico; Grand Rapids, Michigan; Orlando, Florida; Bellevue, Nebraska; Idaho Falls, Idaho; Milwaukee, Wisconsin; Vancouver, Washington; Georgia; Orem, Utah; Syracuse, New York; Sterling Heights, Michigan; Dallas, Texas; Miami, Florida; Boise, Idaho; Savannah, Georgia; Macon, Georgia; Meridian, Idaho; Chandler, Arizona; Rio Rancho, New Mexico; Wisconsin; Columbus, Georgia; Albuquerque, New Mexico; West Valley City, Utah; Tacoma, Washington; Lincoln, Nebraska; Iowa City, Iowa; Dayton, Ohio; Florida; Bowling Green, Kentucky; San Antonio, Texas; Phoenix, Arizona; Cleveland, Ohio; Iowa; Yonkers, New York; Nampa, Idaho; Scottsdale, Arizona; Davenport, Iowa; Ann Arbor, Michigan; Warren, Michigan; Ohio; Tampa, Florida; Washington; Des Moines, Iowa; Augusta, Georgia; Akron, Ohio; Jacksonville, Florida; Santa Fe, New Mexico; Lexington-Fayette, Kentucky; Idaho; Atlanta, Georgia; Grand Island, Nebraska; St. Petersburg, Florida; Omaha, Nebraska; Cincinnati, Ohio; Louisville, Kentucky; Utah; Layton, Utah; Michigan; Nebraska; Owensboro, Kentucky; Covington, Kentucky; Houston, Texas; Albany, New York Job ID 2032841JOB DESCRIPTION
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
Provides product and service information, and identifies opportunities to improve our member and provider experiences.
KNOWLEDGE/SKILLS/ABILITIES
• Responsible for owning, handling and resolving complex issues.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
• Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
• Provide technical expertise to co-workers and handles elevated escalations. Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
• Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
• Assists agents with questions and escalated contact center communication channels and across multiple states and/or products. Recognizes trends and patterns in call types and engages leadership with suggested solutions.
• Accurately documents all contact center communication channels.
• Achieves individual performance goals as it relates to call center objectives.
• Assists with training needs of employees as needed.
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
Job Qualifications
REQUIRED EDUCATION:
Associate’s Degree or equivalent combination of education and experience
REQUIRED EXPERIENCE:
5-7 years
PREFERRED EDUCATION:
Bachelor’s Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type Full Time Posting Date 07/17/2025Job Alerts
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