In-Office, Community Engagement Coordinator (On-Site in Louisville)

Molina healthcare is hiring for an In-Office, Community Engagement Coordinator in our Louisville office. 

This position supports Passport staff with communication materials needs, works with MHI marketing team to create social media content, website and mobile app edits, and works with MHI PR team for media releases, events, and talking points. This position also serves as front line team member to staff Louisville OSHC, greeting walk-in and answering phones as needed. This position primarily supports the Medicaid LOB.

Responsible for achieving established goals improving Molina’s enrollment growth objectives encompassing Medicaid programs.  Works collaboratively with key departments across the enterprise to improve overall choice rates and assignment percentages.

Daily tasks will include:

• Creating flyers and member education pieces to promote CE events (using Canva)
• Managing projects in Workzone, working them through internal review process
• Editing content to meet DMS requirements (reading level)
• Making website updates as needed
• Managing member mobile app/portal
• Serving as lead for member newsletter (3x year), soliciting and editing content, managing design and mailing
• Creating content for social media calendar, submitting to MHI team for posting
• Work with MHI PR team to provide talking points and detailed information for press releases and media events/facilitate media events as needed
• Meet/greet members at Louisville OSHC
• Answer phones at OSHC
• Opening/closing OSHC daily (M-F)

KNOWLEDGE/SKILLS/ABILITIES

• Under limited supervision, responsible for carrying out enrollment events and achieving assigned membership growth targets through a combination of direct and indirect marketing activities, with the primary responsibility of improving the plan's overall “choice” rate.   Works collaboratively with other key departments to increase the Medicaid assignment percentage for Molina.
• Works closely with other team members and management to develop/maintain/deepen relationships with key business leaders, community-based organizations (CBOs) and providers, ensuring all efforts are directed towards building membership for Medicaid and related programs. Effectively moves relationships through the “enrollment” pipeline.
• Responsible for achieving monthly, quarterly, and annual enrollment goals, and growth and choice targets, as established by management.
• Schedules, coordinates & participates in enrollment events, encourages key partners to participate, and assists where feasible.
• Works cohesively with Provider Services to ensure providers within assigned territory are aware of Molina products and services.  Establishes simple referral processes for providers and CBOs to refer clients who may be eligible for other Molina products.
• Viewed as a “subject matter expert” (SME) by community and influencers on the health care delivery system and wellness topics.
• Delivers presentations, attends meetings and distributes educational materials to both members and potential members.
• Assists with all incoming calls and assist perspective members or members with health access related questions.
• Identify partnerships with key sponsorship opportunities and provide justification to determine Molina's participation. 
• Identify and promote Molina's programs out in the community and creates opportunities for employees to participate.
• Responsible for managing their own daily schedule in alignment with department goals and initiatives as assigned by regions.
• Key in the development of SMART goals and provide input on department priorities.

JOB QUALIFICATIONS

Required Education: Bachelor’s Degree or equivalent, job-related experience.
Preferred Education: Bachelor’s Degree in Marketing or related discipline.

Required Experience:

• Min. 3 years of related experience (e.g., marketing, business development, community engagement, healthcare industry).
• Demonstrated exceptional networking and negotiations skills.
• Demonstrated strong public speaking and presentations skills.
• Demonstrated ability to work in a fast-paced, team-oriented environment with little supervision.
• Must be able to attend public events in outdoor venues in all weather conditions.
• Must be able to sit and stand for long periods.
• Must be able to drive up to 3 hours to attend events.  Must be able to lift 30 pounds.

Required License, Certification, Association:

• Completion of Molina /DHS/MRMIB Marketing Certification Program/Covered CA Certified.
• Must have valid driver’s license with good driving record and be able to drive within applicable state or locality with reliable transportation.

Preferred Experience:

• Solid understanding of Health Care Markets, primarily Medicaid.
• Previous healthcare marketing, enrollment and/or grassroots/community outreach experience a plus.
• 5 years of outreach experience serving low-income populations.
• 3 - 5 years project management experience, preferably in a health care or outreach setting.
• Experience presenting to influencer and low-income audiences.   
• Experience in sales or marketing techniques.
• Fluency in a second language highly desirable.

Preferred License, Certification, Association:

• Active Life & Health Insurance
• Market Place Certified

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

#PJHPO

Pay Range: $17.13 - $35.17 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

ABOUT US

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.