Manager, Member Services (Remote)
Passport Health Plan by Molina Healthcare Kentucky; Ohio; Kentucky; Kentucky; Kentucky; Kentucky; Kentucky; Kentucky; Kentucky; Kentucky; Kentucky Job ID 2027109Passport Health Plan by Molina Healthcare has a mission to provide quality health care to those who need it, no matter their circumstances. Today, Molina health plans serve 3,331,000 members across the country through government-funded programs. Each day, we work to earn the trust our partners and members put in us, so they can lean on Molina. Together, Passport Health Plan and Molina share a commitment to improving the health and quality of life of our members across the Commonwealth of Kentucky.
- Full Time, Part Time
- Level: All Levels
- Travel: Occassional
Success Profile
What makes you successful at Passport Health Plan by Molina Healthcare? Check out the traits we’re looking for and see if you're the right fit!
- Compassionate
- Consultive
- Patient
- Problem-Solver
- Sincere
- Relationship Expertise
Benefits
-
Insurance
Medical · Dental · Vision
Group & Voluntary Life Insurance
Aflac · Pet Health · Identity Theft
Auto & Home Insurance -
Savings
Flexible Spending Accounts
401K · Roth 401K
Employee Stock Purchase Plan -
Career Growth
Continuing Education Units
Education Reimbursement -
Time Off
Paid Time Off
Volunteer Time Off
Company Holidays -
Additional Perks
Legal Assistance Plan
Employee Assistance & Well Being Programs
Employee Perks Platform
Rideshare Portal
Responsibilities
JOB DESCRIPTION
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences.
KNOWLEDGE/SKILLS/ABILITIES
- Manages member services operations.
- Ensures compliance with state and regulatory requirements.
- Identifies new opportunities for process development.
- Develops and implements interventions to address deficiencies and negative trends.
- Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.
- Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
- Provide technical expertise to co-workers and handles elevated calls
- Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
- Assists agents with questions and escalated calls. Recognizes trends and patterns in call types and engages leadership with suggested solutions.
- Achieves individual performance goals as it relates to call center objectives.
- Assists with training needs of employees as needed.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
JOB QUALIFICATIONS
Required Education
Bachelor's Degree or equivalent combination of education and experience
Required Experience
5-7 years
Preferred Education
Graduate Degree or equivalent combination of education and experience
Preferred Experience
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $49,430.25 - $107,098.87 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 08/20/2024ABOUT OUR LOCATION
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