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Supervisor, Member Outreach / MCO Training Specialist (Remote)
Molina Healthcare Kenosha, Wisconsin; Santa Fe, New Mexico; Nampa, Idaho; Omaha, Nebraska; Davenport, Iowa; Grand Island, Nebraska; Texas; Roswell, New Mexico; Kearney, Nebraska; Cedar Rapids, Iowa; Lexington-Fayette, Kentucky; Sterling Heights, Michigan; Iowa City, Iowa; Warren, Michigan; Phoenix, Arizona; San Antonio, Texas; Savannah, Georgia; Spokane, Washington; Las Cruces, New Mexico; Buffalo, New York; Salt Lake City, Utah; Caldwell, Idaho; West Valley City, Utah; Macon, Georgia; Utah; Iowa; Nebraska; Detroit, Michigan; Rio Rancho, New Mexico; Columbus, Ohio; Tucson, Arizona; Akron, Ohio; Mesa, Arizona; Syracuse, New York; St. Petersburg, Florida; Houston, Texas; Ohio; Fort Worth, Texas; Dayton, Ohio; Cincinnati, Ohio; Sioux City, Iowa; Everett, Washington; Bellevue, Nebraska; Vancouver, Washington; New Mexico; Bowling Green, Kentucky; Covington, Kentucky; Tacoma, Washington; Provo, Utah; Kentucky; Michigan; Layton, Utah; Tampa, Florida; Orem, Utah; Cleveland, Ohio; Albany, New York; Austin, Texas; Boise, Idaho; Idaho Falls, Idaho; New York; Atlanta, Georgia; Des Moines, Iowa; Dallas, Texas; Meridian, Idaho; Chandler, Arizona; Madison, Wisconsin; Milwaukee, Wisconsin; Scottsdale, Arizona; Georgia; Idaho; Florida; Orlando, Florida; Ann Arbor, Michigan; Racine, Wisconsin; Lincoln, Nebraska; Albuquerque, New Mexico; Green Bay, Wisconsin; Grand Rapids, Michigan; Bellevue, Washington; Owensboro, Kentucky; Wisconsin; Washington; Augusta, Georgia; Rochester, New York; Miami, Florida; Yonkers, New York; Louisville, Kentucky; Columbus, Georgia; Jacksonville, Florida Job ID 2033354Molina Healthcare is hiring a Supervisor, Member Outreach, Training Specialist. This remote role will have a focus on spearheading, facilitating much of the training initiatives that we are currently undergoing and also have upcoming.
Highly Qualified Candidates Will Have the Following Experience:
- Background Training
- Managed Care background and/or is familiar with Medicare and Medicaid.
- Process based,
- Able to build forms and trainings in Canva, Snag-It, PowerPoint, Visio, Process Mapping, Excel for tracking and training results and resources, One-Note, SharePoint (Able to Be the Administrator), Teams Channels
- Bilingual is a plus! (Spanish or Mandarin)
- Design, develop, and deliver training programs for new hires and existing staff.
- Conduct onboarding sessions covering company policies, and compliance requirements.
- Provide refresher training on new products, services, or processes.
- Create training materials such as manuals, presentations, scripts, and e-learning modules.
Knowledge/Skills/Abilities
- Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of staff with adherence to the member outreach program. Assist with implementation of interventions to maintain and/or improve the quality and efficiency of the operations/services provided.
- Prepares and utilizes reports to monitor and audit all systems, procedures and the quality of customer services provided. Assist with representing the unit at Departmental and Planning meetings as requested.
- Ensures staffing policies, procedures and SOPs are standardized and are current to meet business needs.
- Supports the Strategic Plan, serve as the technical and content support to align programs/processes. Assists the Managers as needed to develop new projects/processes as requested by the health plans.
Required Education: High School Diploma
Preferred Education: Associate's degree
Required Experience: 2-3 years call center experience.
Preferred Experience: 5 years call center experience and all background skills listed above.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Same Posting Description for Internal and External Candidates
Pay Range: $77,969 - $116,835 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type Full Time Posting Date 09/02/2025Job Alerts
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