Rep, Customer Experience
Molina Healthcare Iowa City, Iowa; Washington; Florida; Utah; Wisconsin; Texas; Iowa; New York; Arizona; Kentucky; Georgia; Ohio; Idaho; Nebraska; New Mexico; Michigan Job ID 2031533JOB DESCRIPTION
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
• Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.
• Conduct varies surveys related to health assessments and member/provider satisfaction.
• Accurately document pertinent details related to Member or Provider inquiries.
• Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.
• Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
• Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.
• Able to proactively engage and collaborate with varies Internal/ External departments.
• Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.
• Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
• Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or equivalent combination of education and experience
REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
PREFERRED EDUCATION:
Associate’s Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
- 1-3 years
- Preferred Systems Training:
- Microsoft Office
- Genesys
- Salesforce
- Pega
- QNXT
- CRM
- Verint
- Kronos
- Microsoft Teams
- Video Conferencing
- CVS Caremark
- Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 05/01/2025ABOUT OUR LOCATION
View Map- Digital Communications & Channels Manager Seattle Washington, New York New York, Bowling Green Kentucky, Sterling Heights Michigan, New Mexico, Santa Fe New Mexico, Rochester New York, Akron Ohio, Cincinnati Ohio, Boise Idaho, Orlando Florida, Miami Florida, Atlanta Georgia, Milwaukee Wisconsin, Idaho Falls Idaho, Warren Michigan, Lincoln Nebraska, Syracuse New York, Buffalo New York, Ohio, San Antonio Texas, Iowa, Provo Utah, Spokane Washington, Racine Wisconsin, Kenosha Wisconsin, Caldwell Idaho, Kearney Nebraska, Grand Island Nebraska, Roswell New Mexico, Albuquerque New Mexico, Texas, Houston Texas, Orem Utah, Cedar Rapids Iowa, Chandler Arizona, Georgia, Layton Utah, Vancouver Washington, Everett Washington, Omaha Nebraska, Las Cruces New Mexico, Dayton Ohio, Fort Worth Texas, Austin Texas, Nampa Idaho, Sioux City Iowa, St. Petersburg Florida, West Valley City Utah, Madison Wisconsin, Lexington-Fayette Kentucky, Meridian Idaho, Des Moines Iowa, Phoenix Arizona, Mesa Arizona, Tucson Arizona, Florida, Jacksonville Florida, Tampa Florida, Macon Georgia, Savannah Georgia, Augusta Georgia, Bellevue Washington, Owensboro Kentucky, Louisville Kentucky, Kentucky, Ann Arbor Michigan, Grand Rapids Michigan, Nebraska, Rio Rancho New Mexico, Washington, Green Bay Wisconsin, Covington Kentucky, Detroit Michigan, Bellevue Nebraska, Yonkers New York, Cleveland Ohio, Columbus Ohio, Dallas Texas, Idaho, Davenport Iowa, Iowa City Iowa, Columbus Georgia, Utah, Salt Lake City Utah, Tacoma Washington, Wisconsin, Michigan, New York, Albany New York, Scottsdale Arizona 04/11/2025
- Sr Capacity Planner (Remote) Everett Washington, Spokane Washington, Tacoma Washington, Seattle Washington, Washington, New York New York, Yonkers New York, Vancouver Washington, Buffalo New York, Houston Texas, Racine Wisconsin, Chandler Arizona, Syracuse New York, Rochester New York, Columbus Ohio, Dallas Texas, Salt Lake City Utah, Wisconsin, Madison Wisconsin, Kenosha Wisconsin, Mesa Arizona, Orlando Florida, St. Petersburg Florida, Iowa City Iowa, Nampa Idaho, Idaho, Owensboro Kentucky, Albuquerque New Mexico, Roswell New Mexico, Las Cruces New Mexico, Ohio, Akron Ohio, Fort Worth Texas, Austin Texas, West Valley City Utah, Milwaukee Wisconsin, Scottsdale Arizona, Macon Georgia, Cedar Rapids Iowa, Kentucky, Covington Kentucky, Rio Rancho New Mexico, Texas, Orem Utah, Warren Michigan, Sterling Heights Michigan, Omaha Nebraska, Kearney Nebraska, Cincinnati Ohio, Cleveland Ohio, Jacksonville Florida, Miami Florida, Atlanta Georgia, Des Moines Iowa, Iowa, Bowling Green Kentucky, Santa Fe New Mexico, Albany New York, Sioux City Iowa, Boise Idaho, Meridian Idaho, Michigan, San Antonio Texas, Layton Utah, Provo Utah, Utah, Tucson Arizona, Florida, Tampa Florida, Augusta Georgia, Louisville Kentucky, Ann Arbor Michigan, Detroit Michigan, Bellevue Nebraska, New Mexico, Dayton Ohio, Green Bay Wisconsin, Phoenix Arizona, Savannah Georgia, Columbus Georgia, Georgia, Davenport Iowa, Idaho Falls Idaho, Caldwell Idaho, Lexington-Fayette Kentucky, Grand Rapids Michigan, Lincoln Nebraska, Grand Island Nebraska, Nebraska, New York 04/15/2025
- Sr Accountant - REMOTE Bridgeport Connecticut, Hartford Connecticut, New Haven Connecticut, Stamford Connecticut, Waterbury Connecticut, Provo Utah, Layton Utah, Wisconsin, Tucson Arizona, Orlando Florida, Macon Georgia, Davenport Iowa, Bowling Green Kentucky, Salt Lake City Utah, Albuquerque New Mexico, Las Cruces New Mexico, Grand Rapids Michigan, Yonkers New York, Ohio, Utah, Miami Florida, Sioux City Iowa, Caldwell Idaho, Covington Kentucky, West Valley City Utah, Omaha Nebraska, Georgia, San Antonio Texas, Des Moines Iowa, Akron Ohio, Columbus Georgia, Bellevue Washington, Mesa Arizona, Florida, Detroit Michigan, Racine Wisconsin, Jacksonville Florida, Augusta Georgia, Dallas Texas, New York, Cedar Rapids Iowa, Scottsdale Arizona, St. Petersburg Florida, Houston Texas, New York New York, Orem Utah, Tacoma Washington, Warren Michigan, Savannah Georgia, Idaho, Nebraska, New Mexico, Kearney Nebraska, Milwaukee Wisconsin, Nampa Idaho, Grand Island Nebraska, Green Bay Wisconsin, Kentucky, Rio Rancho New Mexico, Phoenix Arizona, Buffalo New York, Bellevue Nebraska, Meridian Idaho, Rochester New York, Cincinnati Ohio, Spokane Washington, Chandler Arizona, Texas, Cleveland Ohio, Lexington-Fayette Kentucky, Lincoln Nebraska, Columbus Ohio, Syracuse New York, Madison Wisconsin, Fort Worth Texas, Iowa, Tampa Florida, Iowa City Iowa, Roswell New Mexico, Santa Fe New Mexico, Dayton Ohio, Seattle Washington, Sterling Heights Michigan, Austin Texas, Louisville Kentucky, Vancouver Washington, Owensboro Kentucky, Michigan, Boise Idaho, Kenosha Wisconsin, Atlanta Georgia, Idaho Falls Idaho, Ann Arbor Michigan, Washington 01/17/2025
- Medical Director Specialty Medical Services & Medicaid Perf. Albany New York, Everett Washington, Seattle Washington, New York New York, Milwaukee Wisconsin, Detroit Michigan, Kearney Nebraska, Las Cruces New Mexico, Rio Rancho New Mexico, Dallas Texas, Idaho Falls Idaho, Cedar Rapids Iowa, Iowa City Iowa, Racine Wisconsin, Nampa Idaho, Provo Utah, Layton Utah, Sioux City Iowa, New Mexico, Wisconsin, Scottsdale Arizona, Miami Florida, Augusta Georgia, Macon Georgia, Florida, Bellevue Washington, Owensboro Kentucky, Bellevue Nebraska, Caldwell Idaho, Idaho, Iowa, Nebraska, New York, Jacksonville Florida, Atlanta Georgia, Columbus Georgia, Vancouver Washington, Covington Kentucky, Sterling Heights Michigan, Rochester New York, Yonkers New York, Dayton Ohio, Austin Texas, Boise Idaho, Cincinnati Ohio, Spokane Washington, Tacoma Washington, Davenport Iowa, Michigan, Ohio, Washington, Tampa Florida, Orlando Florida, Madison Wisconsin, Grand Rapids Michigan, Omaha Nebraska, Lincoln Nebraska, Grand Island Nebraska, Salt Lake City Utah, Savannah Georgia, Syracuse New York, Utah, St. Petersburg Florida, Green Bay Wisconsin, Louisville Kentucky, Santa Fe New Mexico, Fort Worth Texas, Des Moines Iowa, Chandler Arizona, Bowling Green Kentucky, Warren Michigan, Ann Arbor Michigan, Albuquerque New Mexico, Roswell New Mexico, Buffalo New York, San Antonio Texas, Meridian Idaho, Cleveland Ohio, Akron Ohio, Orem Utah, Kentucky, Mesa Arizona, Kenosha Wisconsin, Lexington-Fayette Kentucky, Houston Texas, West Valley City Utah, Columbus Ohio, Georgia, Texas, Phoenix Arizona, Tucson Arizona 04/07/2025
No recently viewed jobs.
View All JobsNo saved jobs.
View All Jobs