Associate Analyst, Clinical Informatics (10AM - 7PM PST Hours, Rotating Weekends) - REMOTE
Molina Healthcare Cedar Rapids, Iowa; Yonkers, New York; Grand Rapids, Michigan; Dallas, Texas; Michigan; Ohio; Jacksonville, Florida; Phoenix, Arizona; Syracuse, New York; Tucson, Arizona; Rochester, New York; Atlanta, Georgia; Houston, Texas; Milwaukee, Wisconsin; Las Cruces, New Mexico; Buffalo, New York; Sterling Heights, Michigan; Nebraska; Tampa, Florida; Columbus, Ohio; Covington, Kentucky; Kearney, Nebraska; Albany, New York; Lexington-Fayette, Kentucky; New York; Wisconsin; Chandler, Arizona; Kenosha, Wisconsin; Des Moines, Iowa; Tacoma, Washington; St. Petersburg, Florida; New Mexico; Orem, Utah; Idaho Falls, Idaho; Vancouver, Washington; Spokane, Washington; Lincoln, Nebraska; Sioux City, Iowa; Meridian, Idaho; Owensboro, Kentucky; Bellevue, Washington; Green Bay, Wisconsin; San Antonio, Texas; Miami, Florida; Detroit, Michigan; Warren, Michigan; Washington; Iowa; Caldwell, Idaho; Ann Arbor, Michigan; Racine, Wisconsin; Iowa City, Iowa; Roswell, New Mexico; Augusta, Georgia; Macon, Georgia; Orlando, Florida; Provo, Utah; Madison, Wisconsin; Georgia; West Valley City, Utah; Fort Worth, Texas; Savannah, Georgia; Davenport, Iowa; Santa Fe, New Mexico; Albuquerque, New Mexico; Grand Island, Nebraska; Idaho; Florida; Mesa, Arizona; Boise, Idaho; Rio Rancho, New Mexico; Omaha, Nebraska; Akron, Ohio; Layton, Utah; Bowling Green, Kentucky; Cleveland, Ohio; Scottsdale, Arizona; Salt Lake City, Utah; Utah; Kentucky; Texas; Everett, Washington; Cincinnati, Ohio; Austin, Texas; Bellevue, Nebraska; Louisville, Kentucky; Columbus, Georgia; Nampa, Idaho; Dayton, Ohio Job ID 2032034Job Summary
As a frontline ambassador for Care Connections, you’ll ensure every patient has a smooth and positive telehealth experience. Your role includes preparing patients for virtual visits, troubleshooting technical issues, and resolving connectivity problems. You’ll provide responsive support across phone, email, and text, helping patients feel confident and cared for throughout their telehealth journey.
Knowledge/Skills/Abilities
- Assists in the hardware and software support of clinical, practice management and operational workflows.
- Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.
- Assists in problem/issue resolution related to hardware and software applications.
- Minimum 2 years of experience
- Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
- Empathy/passion for working with senior, disabled, low income populations
- Experience diagnosing hardware and software issues
- Adept with configuring smartphones, iPhone and Android
- Strong phone, verbal and written communications skills
- Attention to detail and problem-solving skills
- Experience coordinating with multiple departments
- Ability to work in a fast-paced environment
- Ability to multi-task, set priorities and manage time effectively
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
Job Qualifications
REQUIRED EDUCATION:
HS Diploma or GED
PREFERRED EDUCATION:
Associate Degree or equivalent combination of education and experience
PREFERRED EXPERIENCE:
- 4+ years of experience
- Preferred Clinical IT background
- Experience with EHR applications, a plus
- Bilingual (English/Spanish), a plus
PHYSICAL DEMANDS:
Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $42.2 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Full Time Posting Date: 07/02/2025ABOUT OUR LOCATION
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