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As part of Molina’s response to the COVID-19 pandemic, unless otherwise prohibited by law, new hires with a start date of November 1, 2021 or later will be required to be fully vaccinated.

Customer Service Representative I (Remote)

Molina Healthcare United States Job ID 2009344
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Job Description
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.

Knowledge/Skills/Abilities
• Supports members or providers on routine or simple issues.
• Provides excellent customer service
• Accurately documents all calls.
• Achieves individual performance goals as it relates to call center objectives.
• Engages and collaborates with other departments.
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations

# Member Skills: Support member needs for basic inquiries and assistance involving their eligibility, ID cards, Member Portal, PCP changes, and personal information updates

#Provider Skills: Support provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims
Job Qualifications
Required Education
HS Diploma or equivalent combination of education and experience
Required Experience
0-1 year
Preferred Education
Associate's Degree or equivalent combination of education and experience
Preferred Experience
1-3 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
 

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Job Type: Full Time Posting Date: 07/29/2021

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