Rep, Customer Service 2_Member&Provider Contact Center_KYLOUPassport Health Plan by Molina Healthcare Louisville, Kentucky Job ID 2009261
Passport Health Plan by Molina Healthcare has a mission to provide quality health care to those who need it, no matter their circumstances. Today, Molina health plans serve 3,331,000 members across the country through government-funded programs. Each day, we work to earn the trust our partners and members put in us, so they can lean on Molina. Together, Passport Health Plan and Molina share a commitment to improving the health and quality of life of our members across the Commonwealth of Kentucky.
- Full Time, Part Time
- Level: All Levels
- Travel: Occassional
What makes you successful at Passport Health Plan by Molina Healthcare? Check out the traits we’re looking for and see if you're the right fit!
- Relationship Expertise
Medical · Dental · Vision
Group & Voluntary Life Insurance
Aflac · Pet Health · Identity Theft
Auto & Home Insurance
Flexible Spending Accounts
401K · Roth 401K
Employee Stock Purchase Plan
Continuing Education Units
Paid Time Off
Volunteer Time Off
Legal Assistance Plan
Employee Assistance & Well Being Programs
Employee Perks Platform
Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
Provides product and service information, and identifies opportunities to improve our member and provider experiences.
• Supports members or providers on issues of varying complexity
• Provides excellent customer service
• Accurately documents all calls and interactions through alternate channels.
• Achieves individual performance goals as it relates to call center objectives.
• Engages and collaborates with other departments.
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• May assist with training needs of other employees
# Member Skills: Support member needs for a wide variety of inquiries and assistance involving their benefits, claims, premiums, and other issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria.
#Provider Skills: Support provider needs for a wide variety of inquiries and assistance involving claims, authorizations, appeals, contracting, credentialing and other issues. Conducts initial research and works to immediate resolve issues. Appropriately escalates issues based on established risk criteria.
Associate's Degree or equivalent combination of education and experience
Bachelor's Degree or equivalent combination of education and experience
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.Job Type: Full Time Posting Date: 08/20/2021