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Sr Rep, Member Services (Enrollment Growth)

Long Beach, California Job ID 1904674
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Job Description


Job Summary
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members, and identifies opportunities to maintain and increase member relationships. Recommends and implements programs to support member needs

Knowledge/Skills/Abilities
• Responds to incoming calls from members and providers excluding provider claims calls.
• Completes research for state, legislative or regulatory inquiries as applicable.
• Gathers information to critically evaluate options, seeking alternative perspectives to identify root causes and develop solutions.
• Handles escalated calls on behalf of management.
• Assists with formal training needs of new employees.


Qualifications

Job Qualifications

Required Education
• Associate's Degree or equivalent combination of education and experience
Required Experience
• 3-5 years
Required Licensure 
• CA LIfe and Health Certification
Preferred Education

• Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
• 5-7 years

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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