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Sr Analyst, Production Support (REMOTE)

Job ID 2001017
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Job Description

Job Functions:

Triage and research issues related to claims processing associated with a TCIM custom AutoQ, MCG, Interest Utility or Encounters solutions

Knowledge/Skills/Abilities

  • The Production Support analyst is expected to manage the issue through to resolution
  • Detailed understanding of how claims process through our customized AutoQ/MCG / Interest Utility and Encounters solutions
  • Upon deployment of a solution or change request, the Production Support Analyst is responsible for monitoring the solution.  The analyst relies on production deployment reports and works alongside the BA for approximately a week, then continue monitoring the deployment report for the remainder of the warranty period
  • Report issues to BA and project team
  • Review BRD and other supporting documentation
  • Research claims in QNXT
  • Execute SQL queries
  • Communicate with project team, the Health Plan, Claims and requester to resolve issues
  • Updates ‘Something Broken’ tickets in iServe
  • Timely follow up and sometimes escalation is required to move the issue through to completion




Qualifications

Job Qualifications


Required Education
Bachelor's Degree or equivalent combination of education and experience


Required Experience
•3-5 years of business analysis experience

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

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