Care Connections Representative
Molina Healthcare Iowa; Nebraska; Utah; Milwaukee, Wisconsin; Vancouver, Washington; Albany, New York; Bellevue, Washington; Owensboro, Kentucky; Covington, Kentucky; Green Bay, Wisconsin; Davenport, Iowa; Bowling Green, Kentucky; Lexington-Fayette, Kentucky; Idaho Falls, Idaho; Washington; New Mexico; Bellevue, Nebraska; Boise, Idaho; Lincoln, Nebraska; Layton, Utah; San Antonio, Texas; Santa Fe, New Mexico; Meridian, Idaho; Mesa, Arizona; Tampa, Florida; Louisville, Kentucky; Des Moines, Iowa; Ohio; Kentucky; Iowa City, Iowa; Phoenix, Arizona; Albuquerque, New Mexico; Chandler, Arizona; Kenosha, Wisconsin; Tucson, Arizona; Macon, Georgia; Wisconsin; Nampa, Idaho; Las Cruces, New Mexico; Fort Worth, Texas; New York; Idaho; Scottsdale, Arizona; West Valley City, Utah; Buffalo, New York; Rio Rancho, New Mexico; Columbus, Ohio; Roswell, New Mexico; Kearney, Nebraska; Miami, Florida; Detroit, Michigan; Yonkers, New York; Florida; Michigan; Houston, Texas; Caldwell, Idaho; Dayton, Ohio; Grand Rapids, Michigan; Salt Lake City, Utah; Sterling Heights, Michigan; Warren, Michigan; Columbus, Georgia; Augusta, Georgia; Rochester, New York; Atlanta, Georgia; Orlando, Florida; Texas; Provo, Utah; Omaha, Nebraska; Racine, Wisconsin; Akron, Ohio; Jacksonville, Florida; Dallas, Texas; Cincinnati, Ohio; Georgia; Spokane, Washington; Everett, Washington; Austin, Texas; Savannah, Georgia; Sioux City, Iowa; Tacoma, Washington; St. Petersburg, Florida; Ann Arbor, Michigan; Orem, Utah; Cleveland, Ohio; Syracuse, New York; Madison, Wisconsin; Cedar Rapids, Iowa; Grand Island, Nebraska Job ID 2032666JOB DESCRIPTION
Job Summary
The Care Connections Representative primary focus is to conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners. As part of Molina's benefit package, the appointments are for preventive care services delivered in the home, community, and nursing facility settings.
Job Duties
- Conduct outbound calls to Molina members and schedule appointments with our Nurse Practitioners
- Understands and strives to meet or exceed call center metrics while providing high quality consistent customer service
- Removes barriers for member’s, escalating high impact member issues
- Perform timely documentation in electronic medical record and provide daily audits and feedback
- Accurately schedule appointments to meet all key metrics based on individual scripts, Care Connections, state, and company goals,
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Participate in special projects as assigned
- Other duties as assigned
JOB QUALIFICATIONS
Required Education
- High School Diploma or equivalency
Required Experience/Knowledge/Skills/Abilities
- Excellent customer service, active listening, verbal and written communication skills, professional phone voice.
- Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software
- Strong phone and verbal communication skills along with active listening
- Ability to multi-task, set priorities, high ability to pivot with change in strategy and manage time effectively
- Problem solving skills
- Attention to detail
- Bilingual (English/Spanish).
Preferred Education
- Associate’s degree or equivalent combination of education and experience
Preferred Experience
- Customer Service/Call Center experience in health care or equivalent related
- Experience doing outbound appointment setting or similar services
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $31.71 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Type: Posting Date: 07/18/2025ABOUT OUR LOCATION
View Map- Manager, Medical Economics (Pop Health/Clinical Analytics) - REMOTE Albany New York, Everett Washington, Florida, Michigan, Des Moines Iowa, Kentucky, Nebraska, Iowa, Georgia, Texas, Utah, Idaho, New York, Ohio, Washington, New Mexico, Wisconsin, Rio Rancho New Mexico, Salt Lake City Utah, Ann Arbor Michigan, Grand Rapids Michigan, Miami Florida, Syracuse New York, Yonkers New York, Covington Kentucky, Columbus Ohio, Layton Utah, Warren Michigan, Spokane Washington, Buffalo New York, Rochester New York, Iowa City Iowa, Akron Ohio, Columbus Georgia, Green Bay Wisconsin, Jacksonville Florida, New York New York, Bowling Green Kentucky, Cleveland Ohio, Caldwell Idaho, Mesa Arizona, Austin Texas, Dallas Texas, Fort Worth Texas, Houston Texas, Sterling Heights Michigan, Detroit Michigan, Seattle Washington, Kearney Nebraska, Davenport Iowa, Cincinnati Ohio, Atlanta Georgia, Kenosha Wisconsin, Scottsdale Arizona, Albuquerque New Mexico, Tacoma Washington, Omaha Nebraska, Cedar Rapids Iowa, Macon Georgia, Madison Wisconsin, Meridian Idaho, Phoenix Arizona, Chandler Arizona, Tucson Arizona, San Antonio Texas, Las Cruces New Mexico, Orem Utah, Tampa Florida, Owensboro Kentucky, Lexington-Fayette Kentucky, Louisville Kentucky, Sioux City Iowa, Racine Wisconsin, Nampa Idaho, Idaho Falls Idaho, Santa Fe New Mexico, West Valley City Utah, Provo Utah, Orlando Florida, Dayton Ohio, Augusta Georgia, Milwaukee Wisconsin, Boise Idaho, Roswell New Mexico, Bellevue Washington, Vancouver Washington, St. Petersburg Florida, Bellevue Nebraska, Lincoln Nebraska, Grand Island Nebraska, Savannah Georgia 04/15/2025
- Sr. Program Manager - Healthcare Enrollment (Remote) Albany New York, Everett Washington, New Mexico, Cedar Rapids Iowa, Nebraska, New York, Wisconsin, Michigan, Idaho, Georgia, Texas, Kentucky, Florida, Utah, Ohio, Washington, Iowa, Idaho Falls Idaho, Chandler Arizona, Mesa Arizona, Ann Arbor Michigan, Buffalo New York, Yonkers New York, Bellevue Nebraska, Grand Island Nebraska, Detroit Michigan, Fort Worth Texas, Albuquerque New Mexico, Las Cruces New Mexico, Rio Rancho New Mexico, Layton Utah, Rochester New York, Sioux City Iowa, Cincinnati Ohio, Columbus Georgia, Akron Ohio, Orlando Florida, Green Bay Wisconsin, Phoenix Arizona, Owensboro Kentucky, Lincoln Nebraska, Omaha Nebraska, Des Moines Iowa, Atlanta Georgia, Jacksonville Florida, Syracuse New York, Racine Wisconsin, Santa Fe New Mexico, Orem Utah, Provo Utah, Savannah Georgia, Bellevue Washington, Seattle Washington, Milwaukee Wisconsin, Boise Idaho, Nampa Idaho, Meridian Idaho, Austin Texas, Dallas Texas, Roswell New Mexico, Grand Rapids Michigan, Kearney Nebraska, Sterling Heights Michigan, Tacoma Washington, Spokane Washington, St. Petersburg Florida, Tampa Florida, Macon Georgia, Madison Wisconsin, Louisville Kentucky, Iowa City Iowa, Augusta Georgia, Miami Florida, Caldwell Idaho, San Antonio Texas, West Valley City Utah, Bowling Green Kentucky, Lexington-Fayette Kentucky, Dayton Ohio, Cleveland Ohio, Kenosha Wisconsin, Tucson Arizona, Scottsdale Arizona, Houston Texas, Salt Lake City Utah, New York New York, Covington Kentucky, Davenport Iowa, Columbus Ohio, Warren Michigan, Vancouver Washington 04/15/2025
- Field Care Manager, LTSS (RN) San Antonio Texas, Iowa, Wisconsin, Georgia, Utah, Michigan, Florida, Nebraska, Texas, Idaho, Arizona, Ohio, New Mexico, Washington, New York, Kentucky 07/18/2025
- Field Care Manager, LTSS - Bachelors/Masters Case Manager - NO LICENSE Norwalk Iowa, Indianola Iowa 07/18/2025
No recently viewed jobs.
View All JobsNo saved jobs.
View All Jobs